Tanvii Technologies
BPO Services & Customer Support
End-to-end process support for businesses that need flexible, scalable operations.
What we do
Voice and back-office, run to your metrics
Six capabilities we staff, monitor and report on.
Inbound Customer Support
Handling customer queries with trained agents against defined quality standards.
Outbound Calling
Lead generation and outbound campaigns with per-agent performance tracking.
International Voice Process
US outbound voice operations running overnight from Chennai to match client hours.
Sales & Presales Support
Support for pipeline building, qualification and pre-sales follow-up.
Back-office Support
Data entry, documentation and routine process handling at agreed turnaround times.
Customer Service Operations
Ongoing service desk and customer operations management.
Operating model
Our US voice processes run a night shift from 8:00 PM to 6:00 AM IST to align with client time zones. Processes are staffed against an agreed headcount, monitored for call quality and customer handling, and reported against the performance metrics we set with you at the start rather than metrics invented afterwards.
- Night shift 8:00 PM – 6:00 AM IST for US clients
- Agreed headcount, staffed and covered
- Call quality and customer handling monitored
- Reported against metrics agreed at kickoff
How we run it
Three things we commit to
The operational basics, stated plainly.
Staffing
An agreed headcount is staffed and covered, including absence cover, so your process does not stall.
Quality monitoring
Agents are monitored on call quality and customer handling, not just call volume.
Reporting
Daily and monthly reporting against the targets agreed at kickoff.
Questions
Common questions
What is the minimum engagement size?
It depends on the process. Share your requirement, expected volumes and operating hours, and we will propose a staffing model that fits rather than a fixed package.
How is quality monitored?
Agents are monitored on call quality and customer handling, and performance is reported against the daily and monthly targets agreed for the process.
Can you cover US business hours?
Yes — our US voice processes already run overnight from Chennai specifically to align with US hours.
Who manages the team day to day?
We do. You get reporting against the agreed metrics; the supervision, scheduling and shift cover are handled on our side.